Effective communication is one of the most important aspects of running a successful business. It plays a crucial role in creating a positive work environment and driving productivity. However, communication is not just about conveying messages, but also about building trust and strengthening relationships between employees and their leaders. Trust
Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that
When I ask business owners what their Number 1 Marketing strategy is, they most often say referrals or word-of-mouth. It’s their answer to my next question that often exposes the flaw in this answer, as I follow-up with “so what is your formal referral generation process?”.
Mastering Networking can be a daunting process. For some people, walking into a room full of strangers that they are expected to talk to is exciting. The rest of us may not approach a networking event with quite as much enthusiasm
So why master the Art of the Elevator Pitch? For most, networking has and will probably always remain, a crucial key in professional development and business growth. Working with like-minded business owners and to help each other expand reach and visibility is a powerful way to increase credibility and company
We have all experienced a miscommunication. Sometimes there was a humorous outcome, other times there was a critical impact. Many years ago, right before dinner guests were to arrive my mother realized she had forgotten to buy iceberg lettuce. My sister, with her new driver’s license happily agreed
I had an interesting experience while waiting to board a flight. The gate agent picked up her microphone and began giving boarding instructions. A few seconds later, the voice of the mayor of that town came over the main PA system, at twice the volume of the gate
Does anyone have a “Users Guide to Leading During a Pandemic?” How about one for after a pandemic? Neither do I. If you are stuck and unsure how to move forward, it’s time for some new beliefs.
Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that
You love your customers! But do they know that? There is one family in Cleveland that does. When I lived in Cleveland, one of my favorite family-owned restaurants was LaRich’s. Our standard order was pizza and a Grossberger Salad. A what you are asking? Here
I dread hearing the phrase “Oh, I forgot to tell you….”
A few years ago, a sales rep asked that I join him on a sales meeting with a hot prospect. I got up very early for a pre-dawn flight. Hungry and tired, I arrived at the customer’s
There are very few businesses that have not been impacted by the events of 2020. For most of us, the way we work and often where we work is different than it was a year ago. The same is true for our employees. Your culture is the foundation
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