Now that it is summertime, I have once again discovered things I need to replace or have serviced due to the summer heat. This means I am spending a lot of time online, looking at the websites of several different service and product suppliers for my needs. Something that really
In the past six weeks I have been fortunate to do some traveling. I started in Florida where I witnessed a successful rocket launch – a marvel of modern technology. Shortly after that I visited Greece where I saw buildings and artifacts well over 3,000 years old, still intact today.
I have become a really big tipper – most of the time. It’s pretty simple. I get excited about good Customer Service. I understand that Chat Bots are efficient and it is a challenge to find good customer service people. However, as a customer, there is nothing better than an
It is the vicious cycle of business that you always need to be prospecting to reach profit goals. Prospecting and lead generation can be daunting and draining, but the 5 P’s of Prospecting can help you stay motivated and on track!
So another Valentine’s Day is over, and like many of you we spent too much on each other for this annual event. As business owners, we may have had Valentine’s Day specials or promotions, and maybe we’ve even extended them to the end of the month. This is
So why master the Art of the Elevator Pitch? For most, networking has and will probably always remain, a crucial key in professional development and business growth. Working with like-minded business owners and to help each other expand reach and visibility is a powerful way to increase credibility and company
How important is Customer Service? In the crowded marketplaces that we all work in, it can be hard to stand out. To be profitable and sustainable, we need our customers and potential customers to see the value in buying from us, returning to buy again, and bringing their friends
Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that
We all get that occasional Raving Fan due to a variety of reasons – personal connection, we bailed them out of a situation, or you were just a perfect match for them. We can also create Raving Fans proactively by walking them up the Ladder of Loyalty over time,
You love your customers! But do they know that? There is one family in Cleveland that does. When I lived in Cleveland, one of my favorite family-owned restaurants was LaRich’s. Our standard order was pizza and a Grossberger Salad. A what you are asking? Here
When it comes to growing our businesses, we all know that Word of Mouth is often one of the best sources of leads and new clients, we all know that warm fuzzy feeling when a prospect calls or drops in and says “Mary told me to talk to you”.
One of the most common questions I ask at networking events is “So, Ms. Business Owner, why do your customers buy from you instead of your competition?” And one of the most common answers is “Our great service.” The problem with this answer is that it barely means
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