It’s a common frustration for growing businesses – you’re busier than ever but your profits stay flat. This happens when your sales outgrow the team’s ability to deliver consistent, efficient results.
When you hit this ceiling, the solution isn’t hiring more people. In fact, adding more people to a broken system often just creates more chaos.
What you need is a Team Operating System (Team OS).
To scale profitably without working 80 hours a week, you must install a system focused on three key pillars:
1. Roles.
Start defining responsibilities and accountability for the role, not the person. Make sure relationships between roles are clear. When you eliminate the guesswork, every team member knows exactly what they own and—more importantly—what winning looks like for them.
2. Rhythm.
Once the roles are clear, you need a pulse. Establish daily and weekly management rhythms to set priorities and work the plan. Consistent execution only happens when there is a consistent rhythm of reporting, team planning meetings, and individual growth meetings.
3. Results.
Manage your team with data, not feelings or opinions. If a metric isn’t being measured, your team won’t consider it important. By tracking both activity (e.g., calls made, customers visited) and performance (e.g., sales closed, units shipped), you ensure your team behaves according to the rewards and goals you’ve set.
If you want to learn how the ActionCOACH Business Operating System (ABOS) can help you install your own Team OS and reclaim your time, let’s talk.
Author: Mark McNulty, Business Coach in Louisville, KY