How important is Customer Service? In the crowded marketplaces that we all work in, it can be hard to stand out. To be profitable and sustainable, we need our customers and potential customers to see the value in buying from us, returning to buy again, and bringing their friends with
Since April 2021 a shocking amount, more than 19 million, of US workers have quit their jobs. The result has been disruptions across all industries. Why is this happening, and what can a business owner do to keep good employees? Many well-intentioned managers are throwing money at the problem and
If you are like every other person on the planet, then you are probably experiencing the stress that comes along with this time of year. As a business owner though, it often feels worse for some reason, and it can be paralyzing if we don’t deal with it properly. There
We have all experienced a miscommunication. Sometimes there was a humorous outcome, other times there was a critical impact. Many years ago, right before dinner guests were to arrive my mother realized she had forgotten to buy iceberg lettuce. My sister, with her new driver’s license happily agreed to go
I had an interesting experience while waiting to board a flight. The gate agent picked up her microphone and began giving boarding instructions. A few seconds later, the voice of the mayor of that town came over the main PA system, at twice the volume of the gate agent, so
Too many business owners let the challenges and struggles of the past impact their efforts and potential success in the future. Growing a business is hard, it really is, and growing a business profitably can be even harder, yet success is always there if you push through the challenges. The
Change is challenging, but if you could make more money and have more fun with less stress and less time, wouldn’t you do it?
Looking at your goals from the past, what do you see? Goals you have achieved and have seen the results? Do you see goals that were accomplished, some abandoned, and some that changed? Or do you not see any goals? Maybe your business didn’t exist yet… or maybe you didn’t
Spring is the season of new beginnings. As the trees bud, it is a great time for you to start some new growth of your business. Last Spring was marked by confusion and uncertainty. This Spring we are all feeling hopeful, so share messages of renewal and hope with your
Featured in this edition:
Mercy Works Louisville, Jeff Flood
Kids Cancer Alliance, Shelby Russell
Complete Restoration, James Franks
Total Office Products & Services, Chris Vessels
Acuity Packaging, Kim Woolery
Uncle Miltie’s Pawn Shop, Jay Smith
One of my favorite questions to ask business owners I meet at networking events is “why do your customers buy from you instead of your competitor”? I would guess that 90% of the time the first answer out of their mouth is – you guessed it – our customer service.
Have you ever felt tired at the end of a day, and wondered why when you felt you hadn’t done much? A recent study showed that we average over 6,000 thoughts per day – that’s a lot of work and those thoughts truly do shape our lives.
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