Musings from a Hall of Fame Business Coach Wow, it is hard to believe that it has been 18 years since I started as an ActionCOACH! Like every new business venture, the journey has been filled with ups and downs along the way, but the Vision has only gotten bigger
The one thing that the pandemic reinforced is the value of peers. We need interaction with other people. There are times when we need their support, and to get some motivation. We also know the value we receive when we give support and recognition. Our peers not only support us,
A couple months ago I wrote about the 5 Steps to Success, and how they all come together to improve the results you get from your planning. The 3rd step, LEARN, is the most often overlooked or poorly implemented step on entrepreneur’s road to success. The Myth Many of you
Boooks, podcasts, TED Talks, webinars, workshops, articles – the opportunities for learning are endless. So how do you choose, and more importantly, how do you apply what you have learned?
One of my first questions to a business owner is, “Why would someone buy from you and not your competitor?” The number one answer is, “We have great customer service.” I hope that is true, and that there are other differentiating factors as well. So, what is Great Customer Service?
A few weeks ago we went out for brunch with family and had a surprisingly bad customer service experience. They seated us at a table and said they were a little short-handed but would be with us ASAP. More than 15 minutes went by with not a single server even
“I just don’t have enough time to get everything done.” I hear that a lot. Maybe you have said it yourself. Time is a finite thing. You get 1440 minutes each day. So how can you use your time to get more done and be more effective? Start Your Morning Off
If you are in business, you’ve probably been asked about your business plan and goals a hundred times. We all know we should be planning, and we’ve probably all read the same books with sayings like “start with the end in mind” and “failing to plan is planning to
We do business and socialize with people that we know, like and trust. It’s that simple. We do not associate with someone that we fear, or who we know is dishonest. That is why integrity is important in both our personal and professional lives.
Integrity goes to the
Is there anything quite as frustrating in sales as the “Southern No”. I am sure even if you have not heard of this you have seen it in your pursuit of a sale. It is the “Maybe Laters” and the “Definitely next Months” all the while you set your follow-ups
What lessons did you learn from your mom, and how have you applied that to your life as a business leader? We took time to reflect on that question recently, and realized that our moms have helped us in ways we had never really considered before.
If you are like me, you hate pushy salespeople and you hate being sold to. I don’t know who trains these people, but they are clearly doing it wrong. Now on the other hand, I actually buy quite a bit, so there are salespeople and companies doing it
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