Remember when you started your business? Whether you started from scratch or took over an existing business, you had a gleam in your eye and a bounce in your step whenever you thought about it. Even after the sleepless nights and long weekends that come with a new venture, you
I have become a really big tipper – most of the time. It’s pretty simple. I get excited about good Customer Service. I understand that Chat Bots are efficient and it is a challenge to find good customer service people. However, as a customer, there is nothing better than an
As the owner of a home services business, you know that having a well-oiled operations team is crucial to your success. But what are the best ways to set up your team for success? In this blog post, we’ll explore four key ways to get your operations team running like
Let’s face it, success can be a real pain in the… well, you know. It’s like trying to climb Mount Everest in high heels. But, don’t worry, there are a few daily habits you can adopt to make your climb to the top a little less painful. In this blog
Several years ago, when my partner and I decided to go our separate ways, the one and only concern that our clients had was that we would stop bringing them together once a quarter. They were very clear that one of the most valuable things we provided them was a
As a business owner, it’s important to continuously strive for growth and improvement. One way to do this is by developing habits that will help you achieve success. Here are seven habits that every business owner should consider incorporating into their daily routine: 1. Set goals and track progress. Setting
When it comes to finding new customers there is one method that beats all of the others. Referrals. Let’s examine why. Based on Trust A referral occurs when one person, who you know, like and trust, suggests that you do business with someone else that they know, like and trust.
Almost every business owner I meet has the same (or similar) answer to the question of what is their best marketing strategy? In other words, where do most of their leads come from? They all say some version of Referrals or “Word of Mouth”. This is a great answer, yet
It’s that time again – that time of year when everything feels like it is changing. It typically happens every other year, and always happens every four years. It is election time, and everyone holds their breath about what’s going to happen on election day. The funny thing is that
There is stormy weather coming. The media is full of dire predictions, and we are facing some uncertainty in our economy and political landscape. For the busy business owner, it can be more to worry about. I would like to propose a solution to weathering the storm of uncertainty. Become
I’ve noticed a rather disturbing trend lately among both our clients and other business owners as well – the belief that they are too busy to take any time to learn new things. There are so many things wrong with that belief, I have a hard time deciding exactly where
When I talk to business owners, I always ask about their successes first. Then we turn to the challenges. I have heard a number of struggles, excuses, obstacles, and doubts. Here are my top 10 ways to struggle as a business owner. 1. Winging It Think about what happens when
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