Spring – The Time to Grow Your Business

Spring is the season of new beginnings. As the trees bud, it is a great time for you to start some new growth of your business. Last Spring was marked by confusion and uncertainty. This Spring we are all feeling hopeful, so share messages of renewal and

Business Owners Speak Out – 23rd Edition

Featured in this edition:
Mercy Works Louisville, Jeff Flood
Kids Cancer Alliance, Shelby Russell
Complete Restoration, James Franks
Total Office Products & Services, Chris Vessels
Acuity Packaging, Kim Woolery
Uncle Miltie’s Pawn Shop, Jay Smith

What Do Your Customer’s Experience?

One of my favorite questions to ask business owners I meet at networking events is “why do your customers buy from you instead of your competitor”? I would guess that 90% of the time the first answer out of their mouth is – you guessed it – our customer

The Power of Thoughts

Have you ever felt tired at the end of a day, and wondered why when you felt you hadn’t done much? A recent study showed that we average over 6,000 thoughts per day – that’s a lot of work and those thoughts truly do shape our lives.

Business Owners Speak Out – 22nd Edition

Featured in this edition:
dRAE Media & Marketing, Dawn Wigginton
Sara’s Oriental Rugs, Sam Ramazani
Legacy Home & Estate Services, David Wilson
Pegasus Global, Carey Fieldhouse
Spring Lawn and Landscape/ASAP Tree Service, Tyler Case
Tranquility Salon & Spa, Cindy Norroy
Tunies, Kelly Farmer
B. Deemer Gallery, Daniel Pfalzgraf

Business Spring Break – Is it Your March Madness?

It’s that time of year again, that time when all of the college basketball fans go nuts, and the time when families enjoy the traditional spring break trips. While COVID killed last year’s fun, things are a little more available this year, whether you are travelling or just planning

Time for New Beliefs

Does anyone have a “Users Guide to Leading During a Pandemic?” How about one for after a pandemic? Neither do I. If you are stuck and unsure how to move forward, it’s time for some new beliefs.

Business Owners Speak Out – 21st Edition

Featured in this edition:
Zen Reprographics , George Demic
Metro Promotional Services, Tim McDonogh
Director of Marketing, Inc., Amy Torres
Baxter’s Corner, Mary Ellen Stottmann
Middletown Copies and Printing, Terri Felker
Clifford Distributing, Hal Clifford

Know Your Numbers – Past, Present and Future

Whether I’m coaching clients, talking to business owners around town or teaching new ActionCOACH franchisees, one of the messages that I preach about business is that at the end of the day, business is just one big math game. And like any game worth playing, you have to keep

loyal employee

Are your Customers More Loyal than your Employees?

Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that

Business Owners Speak Out – 20th Edition

Featured in this edition: Rueff Signs – Bob Rueff, Haven Salon & Spa – Rebekkha Rechter, Monty’s Plant Food -Jeff Sangalli, The CMOOR Group – Connie Moorhead, L & D Mail Masters – Diane Fischer, and Preston Greenhouse & Garden Center – Steve Mercer.

Building Loyalty in the New Year

We all get that occasional Raving Fan due to a variety of reasons – personal connection, we bailed them out of a situation, or you were just a perfect match for them. We can also create Raving Fans proactively by walking them up the Ladder of Loyalty over time,

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