One of my favorite questions to ask business owners I meet at networking events is “why do your customers buy from you instead of your competitor”? I would guess that 90% of the time the first answer out of their mouth is – you guessed it – our customer service.
Have you ever felt tired at the end of a day, and wondered why when you felt you hadn’t done much? A recent study showed that we average over 6,000 thoughts per day – that’s a lot of work and those thoughts truly do shape our lives.
Featured in this edition:
dRAE Media & Marketing, Dawn Wigginton
Sara’s Oriental Rugs, Sam Ramazani
Legacy Home & Estate Services, David Wilson
Pegasus Global, Carey Fieldhouse
Spring Lawn and Landscape/ASAP Tree Service, Tyler Case
Tranquility Salon & Spa, Cindy Norroy
Tunies, Kelly Farmer<br
It’s that time of year again, that time when all of the college basketball fans go nuts, and the time when families enjoy the traditional spring break trips. While COVID killed last year’s fun, things are a little more available this year, whether you are travelling or just planning to
Does anyone have a “Users Guide to Leading During a Pandemic?” How about one for after a pandemic? Neither do I. If you are stuck and unsure how to move forward, it’s time for some new beliefs.
Featured in this edition:
Zen Reprographics , George Demic
Metro Promotional Services, Tim McDonogh
Director of Marketing, Inc., Amy Torres
Baxter’s Corner, Mary Ellen Stottmann
Middletown Copies and Printing, Terri Felker
Clifford Distributing, Hal Clifford
Whether I’m coaching clients, talking to business owners around town or teaching new ActionCOACH franchisees, one of the messages that I preach about business is that at the end of the day, business is just one big math game. And like any game worth playing, you have to keep score.
Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that same
Featured in this edition: Rueff Signs – Bob Rueff, Haven Salon & Spa – Rebekkha Rechter, Monty’s Plant Food -Jeff Sangalli, The CMOOR Group – Connie Moorhead, L & D Mail Masters – Diane Fischer, and Preston Greenhouse & Garden Center – Steve Mercer.
We all get that occasional Raving Fan due to a variety of reasons – personal connection, we bailed them out of a situation, or you were just a perfect match for them. We can also create Raving Fans proactively by walking them up the Ladder of Loyalty over time, so
You love your customers! But do they know that? There is one family in Cleveland that does. When I lived in Cleveland, one of my favorite family-owned restaurants was LaRich’s. Our standard order was pizza and a Grossberger Salad. A what you are asking? Here is the story of the
Featured in this edition:
Headz Salon, Tony Williamson
Keyes Architects, Charles Keyes
Aloft Louisville East, Lesli Schaffer
Awards Center, Jason Malone
Crawford Entertainment Systems, Gene Crawford
Dages Paint Company, Anne Dages
Webster Environmental Associates, Bruce Koetter
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